Chat

Introduction

Orthogramic’s Chat feature provides users with a powerful, intuitive interface to interact with the system and gain insights based on the organization's business architecture. This feature is designed to help users query the system in real-time, enabling faster decision-making and access to critical data without needing to navigate through the platform manually.

A key aspect of Chat is its ability to streamline interactions by guiding users toward refining their queries, as explained in the Chat refinement section. This feature ensures that users not only receive precise answers but also have the opportunity to enhance the quality and relevance of responses by utilizing refinement prompts during the conversation.

For practical examples of how users can leverage Chat for various business architecture needs, see the detailed scenarios in the Chat example section, where specific use cases demonstrate the value of querying the system for architectural insights, recommendations, and process guidance.

The Chat functionality is designed to be adaptive, learning from user behavior and previous interactions to improve the relevance of future suggestions and data retrievals. By combining real-time query capabilities with interactive refinements, users can effectively navigate the complexities of business architecture while being supported with contextual prompts and examples.

Using chat

Chat home page

Open

Examples of chat use

Here are some examples of the use of Orthogramic chat:

• Managing Change Initiatives Using Insights: Users can ask questions about managing change initiatives effectively using insights provided by Orthogramic.

• Identifying Key Metrics for Change Implementation Progress: Users can inquire about the important metrics to track and measure the progress of change implementation.

• Identifying Risks in Risk Management Policies: Users can seek information on the risks identified within their organisation's risk management policies.

• Supporting Continuous Improvement: Users can ask if and how Orthogramic can support continuous improvement efforts within their organisation.

User type assistance

Chat will tailor responses based on your Orthogramic user type. For example, a Chief Operating Officer (COO) will be assisted to focus on operational alignment, efficiency, and strategic execution. In their case, Orthogramic will offer clear insights on how business architecture improvements can streamline operations and enhance cross-functional coordination. See: User types

Refinement assistance

• Timeframe refinement helps focus on relevant periods (past, present, future) for comparison or trend analysis.

• Organization and role provide a more structured view of queries related to specific teams or responsibilities.

• Domain narrows the query to relevant business areas.

• Attachment allows adding supporting documentation for deeper insights.

Organisation unit selection

Open

Optionally choose the specific organisational unit you want to focus on, or compare it with another business unit. Ensuring the information retrieved is relevant to the selected part/s of your organisation.

Organisation role selection

Optionally select the role within your organisation that are pertinent to your query, allowing for more targeted and role-specific information retrieval.

Timeframe selection

Optionally specify one or more timeframes for which you need information, enabling the retrieval of data that is relevant to a particular period or periods.

Domain selection

Optionally choose one or more business architecture domains that your query relates to and get domain-specific insights.

Outputs

Example output types

With Orthogramic, you can visualise data through various charts and diagrams, making complex information easier to understand and analyse. Examples include:

• Complex comparisons: See below

• Bar Charts: Compare performance metrics across different units or timeframes.

• Pie Charts: Display the distribution of resources or compliance levels.

• Line Graphs: Track changes in key metrics over time.

• Flowcharts: Map out business processes and workflows.

• Org Charts: Illustrate organisational structures and hierarchies.

• Heat Maps: Highlight areas of high and low performance within the organisation.

• Network Diagrams: Show the relationships and interactions between different roles or units.

• PDF documents: See below

Complex comparisons

Perform detailed comparisons between various business units, roles, or timeframes to uncover insights and identify trends, ensuring comprehensive analysis and informed decision-making.

PDF documents

Generate customised PDF documents from the chat outputs for easy sharing, printing, and record-keeping, allowing you to maintain organised documentation of your queries and results.

Chat Limitations

While Orthogramic Chat is a powerful tool, it may occasionally generate incorrect information, struggle with highly complex queries, or have limitations in retaining context over long or intricate conversations. Users are encouraged to verify critical details and be aware of these potential limitations.

Accuracy of Information: May occasionally generate incorrect or outdated information; users should verify critical details.

Complex Query Handling: May struggle with understanding and responding to highly complex or nuanced queries that require deep contextual understanding.

Response Delays: In high-demand periods, there may be delays in response time, affecting the immediacy of assistance.

Context Retention: May have limitations in retaining the context of long or intricate conversations, leading to potential misunderstandings or incomplete responses.

Errors

• Out-of-scope queries: No response will be made to questions outside the general subject of business architecture or the approved documents added by users.

• Data unavailability: Errors may occur if the requested data is not available within the system or has not been uploaded.

• Incorrect information: Occasionally, the chat may generate incorrect or outdated information, requiring users to verify critical details independently.

• Complex query handling: The chat may struggle to understand and respond to highly complex or nuanced queries that require deep contextual understanding.

• Response delays: During high-demand periods, users might experience delays in response time, affecting the immediacy of assistance.

• Context retention: The chat may have limitations in retaining the context of long or intricate conversations, leading to potential misunderstandings or incomplete responses.

• Formatting issues: The chat may sometimes provide outputs with formatting errors, making the information harder to read or interpret.

• Language and terminology misunderstanding: If users use uncommon terminology or non-standard language, the chat might misinterpret the query or provide irrelevant answers.

• System errors: Technical issues such as server downtime, software bugs, or connectivity problems can prevent the chat from functioning properly.

• Security restrictions: Queries involving sensitive or restricted information may not be processed due to security and privacy policies in place.

• Unsupported file types: Errors may occur if users attempt to upload or reference unsupported file types that the system cannot process.