| Table of Contents | ||
|---|---|---|
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Introduction
This provides business users with a comprehensive understanding of the various Various Business Architecture Domain Attributes, Elements and Sub-Elements that define and support an organization's strategic and operational framework. By detailing key elements such as strategies, policies, capabilities, value streams, and stakeholder requirements, this guide aims to enhance your ability to align business activities with organizational goals and improve overall performance.
...
Some Domains contain multiple Elements and their Sub-Elements, while others like Policy only contain Attributes.
Domain |
Domain Elements | |
Strategy | Business Objective |
Capability |
|
Capability
|
Capability
| |
Product |
|
Product
|
| |
Stakeholder | Stakeholder Requirement |
Initiative |
|
Initiative
| |
Performance | KPI (Key Performance Indicator) |
Information | Information Component |
Organisation |
Organisation unit
Business Architecture Domain Attributes
Here are the Domain attributes for each Business Architecture domain added to a single table:
...
Domain
...
Domain Attribute
...
Description
...
Example
...
Strategy
...
Title
...
The name or title of the strategy.
...
Digital Transformation Strategy
...
Strategy
...
Description
...
A detailed explanation of what the strategy entails.
...
Plan to leverage digital technologies to improve operations.
...
Strategy
...
Purpose
...
The intended purpose or function of the strategy within the organization.
...
To enhance operational efficiency and customer experience.
...
Strategy
...
Owner
...
The individual or team responsible for the strategy.
...
Strategy Office, CIO
...
Strategy
...
Objectives
...
Specific, measurable targets to achieve strategic goals.
...
Increase digital adoption by 50%, Reduce operational costs by 20%
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Strategy
...
Key Activities
...
Critical actions necessary to implement the strategy.
...
Implement new CRM system, Train employees on digital tools
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Strategy
...
Resources
...
Resources allocated for the strategy implementation.
...
Budget, technology, personnel
...
Strategy
...
Timeline
...
The timeline for achieving the strategy.
...
2024-2026
...
Strategy
...
Performance Indicators
...
Metrics used to measure the success of the strategy.
...
Adoption rate of digital tools, cost savings
...
Strategy
...
Dependencies
...
Other strategies, initiatives, or processes that the strategy depends on.
...
IT Infrastructure, Employee Training Programs
...
Strategy
...
Related Strategies
...
Strategies that are related or linked to this strategy.
...
Customer Experience Strategy, Innovation Strategy
...
Strategy
...
Risks
...
Potential risks associated with the strategy and its implementation.
...
Resistance to change, budget overruns
...
Strategy
...
Improvement Opportunities
...
Areas where the strategy can be enhanced or improved.
...
Additional training, stakeholder engagement
...
Strategy
...
Strategic Alignment
...
How the strategy aligns with the organization's strategic goals and objectives.
...
Supports the strategic goal of enhancing operational efficiency
...
Strategy
...
Business Objective
...
A specific, measurable goal that a company aims to achieve to support its overall strategy.
...
Increasing Market Share by 10% in the next fiscal year.
...
Strategy
...
Parent
...
A high-level policy that provides overarching principles or rules guiding business operations. It covers multiple sub-policies.
...
Customer Management
...
Strategy
...
Child
...
A specific policy that falls under a broader parent policy. It provides detailed rules and guidelines for a specific aspect of business operations.
...
Customer Onboarding
...
Policy
...
Title
...
The name or title of the policy.
...
Data Privacy Policy
...
Policy
...
Description
...
A detailed explanation of what the policy entails.
...
Guidelines for handling and protecting personal data.
...
Policy
...
Purpose
...
The intended purpose or function of the policy within the organization.
...
To ensure compliance with data protection regulations.
...
Policy
...
Owner
...
The individual or team responsible for the policy.
...
Legal Department
...
Policy
...
Organizational Unit
...
The organizational unit(s) to which the policy is linked.
...
IT Department
...
Policy
...
Requirements
...
Specific conditions or criteria to be met under the policy.
...
Encrypt all personal data, limit access to authorized personnel
...
Policy
...
Compliance Metrics
...
Measures to ensure adherence to policies.
...
Number of data breaches, compliance audit results
...
Policy
...
Review Frequency
...
How often the policy is reviewed and updated.
...
Annually
...
Policy
...
Approvals
...
Individuals or groups that must approve the policy.
...
CIO, Legal Counsel
...
Policy
...
Related Policies
...
Policies that are related or linked to this policy.
...
Information Security Policy, Data Retention Policy
...
Policy
...
Compliance and Standards
...
Regulatory requirements and standards the policy must adhere to.
...
GDPR, CCPA
...
Policy
...
Risks
...
Potential risks associated with the policy and its implementation.
...
Non-compliance fines, reputational damage
...
Policy
...
Improvement Opportunities
...
Areas where the policy can be enhanced or improved.
...
Regular training on data protection for all employees
...
Policy
...
Strategic Alignment
...
How the policy aligns with the organization's strategic goals and objectives.
...
Supports the strategic goal of maintaining customer trust
...
Policy
...
Parent
...
A high-level capability that encompasses multiple sub-capabilities or child capabilities. It represents a broad area of business functionality.
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Customer Management
...
Policy
...
Child
...
A specific capability that falls under a broader parent capability. It represents a more granular aspect of business functionality.
...
Customer Onboarding
...
Capability
...
Title
...
The name or title of the capability.
...
Customer Relationship Management
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Capability
...
Description
...
A detailed explanation of what the capability entails.
...
Managing interactions with current and potential customers.
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Capability
...
Purpose
...
The intended purpose or function of the capability within the organization.
...
To streamline and enhance customer interactions.
...
Capability
...
Owner
...
The individual or team responsible for the capability.
...
Customer Service Department
...
Capability
...
Organizational Unit
...
The organizational unit(s) to which the capability is linked.
...
Sales and Marketing Department
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Capability
...
Inputs
...
The resources, information, or materials required for the capability to function.
...
Customer data, sales leads, marketing materials
...
Capability
...
Outputs
...
The deliverables or results produced by the capability.
...
Customer satisfaction reports, sales reports
...
Capability
...
Processes
...
The set of processes that define how the capability operates.
...
Lead management, customer support
...
Capability
...
Performance Indicators
...
Metrics used to measure the effectiveness and efficiency of the capability.
...
Customer satisfaction score, sales conversion rate
...
Capability
...
Dependencies
...
Other capabilities, processes, or systems that the capability depends on.
...
Marketing automation system, CRM software
...
Capability
...
Related Capabilities
...
Capabilities that are related or linked to this capability.
...
Sales Management, Customer Support
...
Capability
...
Maturity Level
...
The current maturity level of the capability.
...
Level 3 - Defined
...
Capability
...
Tools and Technologies
...
Tools and technologies used to support or enable the capability.
...
Salesforce CRM, Zendesk Support
...
Capability
...
Compliance and Standards
...
Regulatory requirements and standards the capability must adhere to.
...
GDPR compliance, ISO 9001 standards
...
Capability
...
Cost
...
The financial cost associated with implementing and maintaining the capability.
...
Annual budget of $200,000
...
Capability
...
Risks
...
Potential risks associated with the capability and its operations.
...
Data breaches, customer dissatisfaction
...
Capability
...
Improvement Opportunities
...
Areas where the capability can be enhanced or improved.
...
Integration with social media platforms
...
Capability
...
Strategic Alignment
...
How the capability aligns with the organization's strategic goals and objectives.
...
Supports the strategic goal of improving customer satisfaction
...
Capability
...
Capability Components
...
A building block of organizational capabilities, representing specific skills, tools, or processes.
...
Data Analytics involves using tools and techniques to analyze data and extract insights.
...
Capability
...
Function
...
A specific area of activity within an organization that performs a particular role or set of tasks.
...
Customer Support provides assistance to customers, resolves issues, and ensures satisfaction.
...
Capability
...
Parent
...
A high-level capability that encompasses multiple sub-capabilities or child capabilities. It represents a broad area of business functionality.
...
Customer Management
...
Capability
...
Child
...
A specific capability that falls under a broader parent capability. It represents a more granular aspect of business functionality.
...
Customer Onboarding
...
Capability
...
Processes
...
A detailed process that supports a child capability. It represents a specific sequence of actions or steps required to perform the capability.
...
Verify Customer Identity
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Value Streams
...
Title
...
The name or title of the value stream.
...
Order Fulfilment
...
Value Streams
...
Description
...
A detailed explanation of what the value stream entails.
...
End-to-end process of fulfilling customer orders.
...
Value Streams
...
Purpose
...
The intended purpose or function of the value stream within the organization.
...
To ensure timely and accurate delivery of products to customers
...
Value Streams
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Owner
...
The individual or team responsible for the value stream.
...
Operations Department
...
Value Streams
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Organizational Unit
...
The organizational unit(s) to which the value stream is linked.
...
Supply Chain Management
...
Value Streams
...
Stages
...
Different phases within the value stream.
...
Order receipt, order processing, shipment, delivery
...
Value Streams
...
Value Items
...
Specific outputs or benefits generated at each stage.
...
Processed orders, shipped packages, delivered products
...
Value Streams
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Criteria for Each Stage
...
Standards to evaluate performance at each stage.
...
Processing time, shipment accuracy, delivery speed
...
Value Streams
...
Performance Indicators
...
Metrics used to measure the effectiveness and efficiency of the value stream.
...
Order cycle time, on-time delivery rate, customer satisfaction
...
Value Streams
...
Dependencies
...
Other capabilities, processes, or systems that the value stream depends on.
...
Inventory management system, logistics partners
...
Value Streams
...
Related Value Streams
...
Value streams that are related or linked to this value stream.
...
Procurement, Customer Service
...
Value Streams
...
Maturity Level
...
The current maturity level of the value stream.
...
Level 4 - Managed
...
Value Streams
...
Tools and Technologies
...
Tools and technologies used to support or enable the value stream.
...
ERP system, shipping software
...
Value Streams
...
Compliance and Standards
...
Regulatory requirements and standards the value stream must adhere to.
...
ISO 9001, industry-specific standards
...
Value Streams
...
Cost
...
The financial cost associated with implementing and maintaining the value stream.
...
Annual operational budget of $500,000
...
Value Streams
...
Risks
...
Potential risks associated with the value stream and its operations.
...
Supply chain disruptions, delivery delays
...
Value Streams
...
Improvement Opportunities
...
Areas where the value stream can be enhanced or improved.
...
Automation of order processing, enhanced tracking capabilities
...
Value Streams
...
Strategic Alignment
...
How the value stream aligns with the organization's strategic goals and objectives.
...
Supports the strategic goal of improving customer satisfaction
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Value Streams
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Parent
...
A high-level capability that encompasses multiple sub-capabilities or child capabilities. It represents a broad area of business functionality.
...
Customer Management
...
Value Streams
...
Child
...
A specific capability that falls under a broader parent capability. It represents a more granular aspect of business functionality.
...
Customer Onboarding
...
Value Streams
...
Child Value Stream Stage
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A specific stage within a value stream that represents a set of activities contributing to the overall value creation.
...
Order Fulfillment
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Stakeholders
...
Title
...
The name or title of the stakeholder.
...
Customers
...
Stakeholders
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Description
...
A detailed explanation of the stakeholder group.
...
Individuals or entities that purchase and use the organization's products.
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Stakeholders
...
Role
...
Defined responsibilities and interests of the stakeholder.
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Provide feedback, influence product development
...
Stakeholders
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Organizational Unit
...
The organizational unit(s) to which the stakeholder is linked.
...
Sales and Marketing
...
Stakeholders
...
Engagement Strategies
...
Plans to communicate and interact with stakeholders.
...
Regular surveys, customer support
...
Stakeholders
...
Interest Levels
...
Degree of influence and interest each stakeholder has in organizational activities.
...
High influence, high interest
...
Stakeholders
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Inputs
...
Resources or information stakeholders provide to the organization.
...
Feedback, purchase data
...
Stakeholders
...
Outputs
...
Benefits or outcomes stakeholders receive from the organization.
...
Products, support services
...
Stakeholders
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Dependencies
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Other stakeholders, processes, or systems that the stakeholder depends on.
...
Customer support team, product development
...
Stakeholders
...
Related Stakeholders
...
Stakeholders that are related or linked to this stakeholder.
...
Suppliers, partners
...
Stakeholders
...
Performance Indicators
...
Metrics used to measure the effectiveness of stakeholder engagement.
...
Customer satisfaction score, net promoter score
...
Stakeholders
...
Risks
...
Potential risks associated with stakeholder engagement.
...
Negative feedback, customer churn
...
Stakeholders
...
Improvement Opportunities
...
Areas where stakeholder engagement can be enhanced or improved.
...
Improved communication channels, personalized support
...
Stakeholders
...
Strategic Alignment
...
How the stakeholder aligns with the organization's strategic goals and objectives.
...
Supports the strategic goal of increasing customer loyalty
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Stakeholders
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Stakeholder Requirement
...
A need or expectation from individuals or groups that have an interest in the organization's activities.
...
User Authentication ensures secure and reliable access to systems for users.
...
Initiatives
...
Title
...
The name or title of the initiative.
...
Digital Transformation
...
Initiatives
...
Description
...
A detailed explanation of what the initiative entails.
...
Implementation of digital tools and processes to enhance business operations.
...
Initiatives
...
Purpose
...
The intended purpose or function of the initiative within the organization.
...
To improve efficiency and competitiveness through digital technology.
...
Initiatives
...
Owner
...
The individual or team responsible for the initiative.
...
IT Department
...
Initiatives
...
Organizational Unit
...
The organizational unit(s) to which the initiative is linked.
...
All departments
...
Initiatives
...
Goals
...
Specific objectives of the initiative.
...
Increase digital adoption by 50%
...
Initiatives
...
Progress Tracking
...
Tools and methods to monitor progress towards initiative goals.
...
Project management software, regular status reports
...
Initiatives
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Resource Allocation
...
Distribution and management of resources for initiatives.
...
Budget, personnel, technology
...
Initiatives
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Dependencies
...
Other initiatives, processes, or systems that the initiative depends on.
...
Existing IT infrastructure, staff training programs
...
Initiatives
...
Related Initiatives
...
Initiatives that are related or linked to this initiative.
...
IT Modernization, Process Automation
...
Initiatives
...
Performance Indicators
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Metrics used to measure the success and progress of the initiative.
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Percentage of digital adoption, project completion rate
...
Initiatives
...
Risks
...
Potential risks associated with the initiative and its implementation.
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Resistance to change, budget overruns
...
Initiatives
...
Improvement Opportunities
...
Areas where the initiative can be enhanced or improved.
...
Increased training, stakeholder engagement
...
Initiatives
...
Strategic Alignment
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How the initiative aligns with the organization's strategic goals and objectives.
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Supports the strategic goal of enhancing operational efficiency
...
Initiatives
...
Related strategies
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Strategies that are connected or aligned with the primary strategy, providing additional support or focus.
...
Digital Transformation Strategy
...
Initiatives
...
Parent
...
A high-level capability that encompasses multiple sub-capabilities or child capabilities. It represents a broad area of business functionality.
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Customer Management
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Initiatives
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Child
...
A specific capability that falls under a broader parent capability. It represents a more granular aspect of business functionality.
...
Customer Onboarding
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Initiatives
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Child Program
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A specific program that is part of a larger initiative, focusing on a particular set of objectives.
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Employee Wellness Program
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Products
...
Title
...
The name or title of the product.
...
CRM Software
...
Products
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Description
...
A detailed explanation of what the product entails.
...
Software for managing customer relationships and sales processes.
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Products
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Purpose
...
The intended purpose or function of the product within the organization.
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To improve customer relationship management and increase sales.
...
Products
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Owner
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The individual or team responsible for the product.
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Product Management Team
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Products
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Organizational Unit
...
The organizational unit(s) to which the product is linked.
...
Sales and Marketing
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Products
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Lifecycle Management
...
Strategies for managing the product from inception to retirement.
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Product development, launch, maintenance, and retirement
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Products
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Market Competitiveness
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Analysis of how the product compares with competitors.
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Competitive pricing, feature comparison
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Products
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Customer Feedback
...
Data on customer satisfaction and product performance.
...
Customer satisfaction surveys, product reviews
...
Products
...
Dependencies
...
Other products, processes, or systems that the product depends on.
...
Marketing campaigns, support services
...
Products
...
Related Products
...
Products that are related or linked to this product.
...
Sales Management Software, Marketing Automation Tools
...
Products
...
Performance Indicators
...
Metrics used to measure the success and performance of the product.
...
Sales revenue, customer satisfaction score
...
Products
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Risks
...
Potential risks associated with the product and its lifecycle.
...
Market competition, technological changes
...
Products
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Improvement Opportunities
...
Areas where the product can be enhanced or improved.
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Feature updates, enhanced customer support
...
Products
...
Strategic Alignment
...
How the product aligns with the organization's strategic goals and objectives.
...
Supports the strategic goal of increasing market share
...
Products
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Product Feature
...
A specific functionality or characteristic of a product that provides value to users.
...
Mobile Payment allows customers to make payments using their mobile devices.
...
Products
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Service Element
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A component of a service offering that contributes to its overall value and effectiveness.
...
24/7 Customer Support provides round-the-clock assistance to customers.
...
Products
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Parent
...
A high-level policy that provides overarching principles or rules guiding business operations. It covers multiple sub-policies.
...
Customer Management
...
Products
...
Child
...
A specific policy that falls under a broader parent policy. It provides detailed rules and guidelines for a specific aspect of business operations.
...
Customer Onboarding
...
Performance
...
Title
...
The name or title of the performance metric.
...
Customer Satisfaction Score
...
Performance
...
Description
...
A detailed explanation of what the performance metric entails.
...
Measure of customer satisfaction based on survey results.
...
Performance
...
Purpose
...
The intended purpose or function of the performance metric within the organization.
...
To gauge customer satisfaction and identify areas for improvement.
...
Performance
...
Owner
...
The individual or team responsible for the performance metric.
...
Customer Service Department
...
Performance
...
Organizational Unit
...
The organizational unit(s) to which the performance metric is linked.
...
Customer Service
...
Performance
...
Inputs
...
The resources, information, or materials required for the performance metric.
...
Customer feedback, survey data
...
Performance
...
Outputs
...
The deliverables or results produced by the performance metric.
...
Customer satisfaction reports
...
Performance
...
Performance Indicators
...
Metrics used to measure the effectiveness and efficiency of the performance metric.
...
Survey response rate, satisfaction score
...
Performance
...
Dependencies
...
Other metrics, processes, or systems that the performance metric depends on.
...
Feedback collection tools, data analysis software
...
Performance
...
Related Performance Metrics
...
Performance metrics that are related or linked to this metric.
...
Net Promoter Score, Customer Retention Rate
...
Performance
...
Maturity Level
...
The current maturity level of the performance metric.
...
Level 4 - Managed
...
Performance
...
Tools and Technologies
...
Tools and technologies used to support or enable the performance metric.
...
SurveyMonkey, data analytics software
...
Performance
...
Compliance and Standards
...
Regulatory requirements and standards the performance metric must adhere to.
...
ISO 9001, industry-specific standards
...
Performance
...
Cost
...
The financial cost associated with implementing and maintaining the performance metric.
...
Annual budget of $50,000
...
Performance
...
Risks
...
Potential risks associated with the performance metric and its operations.
...
Low response rates, inaccurate data
...
Performance
...
Improvement Opportunities
...
Areas where the performance metric can be enhanced or improved.
...
Improved survey design, better data collection methods
...
Performance
...
Strategic Alignment
...
How the performance metric aligns with the organization's strategic goals and objectives.
...
Supports the strategic goal of enhancing customer satisfaction
...
Performance
...
KPI (Key Performance Indicator)
...
A measurable value that demonstrates how effectively an organization is achieving its key business objectives.
...
Customer Satisfaction Score measures how happy customers are with a company's products and services.
...
Performance
...
Parent
...
A high-level policy that provides overarching principles or rules guiding business operations. It covers multiple sub-policies.
...
Customer Management
...
Performance
...
Child
...
A specific policy that falls under a broader parent policy. It provides detailed rules and guidelines for a specific aspect of business operations.
...
Customer Onboarding
...
Information Management
...
Title
...
The name or title of the information management element.
...
Data Dictionary
...
Information Management
...
Description
...
A detailed explanation of what the information management element entails.
...
Definitions and descriptions of data elements used within the organization.
...
Information Management
...
Purpose
...
The intended purpose or function of the information management element within the organization.
...
To ensure consistent understanding and use of data elements.
...
Information Management
...
Owner
...
The individual or team responsible for the information management element.
...
Data Management Team
...
Information Management
...
Organizational Unit
...
The organizational unit(s) to which the information management element is linked.
...
IT Department
...
Information Management
...
Inputs
...
The resources, information, or materials required for the information management element.
...
Data definitions, metadata
...
Information Management
...
Outputs
...
The deliverables or results produced by the information management element.
...
Data dictionary entries
...
Information Management
...
Processes
...
The set of processes that define how the information management element operates.
...
Data collection, data definition
...
Information Management
...
Performance Indicators
...
Metrics used to measure the effectiveness and efficiency of the information management element.
...
Accuracy of data definitions, frequency of updates
...
Information Management
...
Dependencies
...
Other elements, processes, or systems that the information management element depends on.
...
Database management system, metadata repository
...
Information Management
...
Related Information Elements
...
Information elements that are related or linked to this element.
...
Data models, information flow diagrams
...
Information Management
...
Maturity Level
...
The current maturity level of the information management element.
...
Level 3 - Defined
...
Information Management
...
Tools and Technologies
...
Tools and technologies used to support or enable the information management element.
...
Metadata management tools, data catalog software
...
Information Management
...
Compliance and Standards
...
Regulatory requirements and standards the information management element must adhere to.
...
ISO 8000, industry-specific standards
...
Information Management
...
Cost
...
The financial cost associated with implementing and maintaining the information management element.
...
Annual budget of $100,000
...
Information Management
...
Risks
...
Potential risks associated with the information management element and its operations.
...
Inconsistent data definitions, outdated information
...
Information Management
...
Improvement Opportunities
...
Areas where the information management element can be enhanced or improved.
...
Automated data dictionary updates, enhanced data governance
...
Information Management
...
Strategic Alignment
...
How the information management element aligns with the organization's strategic goals and objectives.
...
Supports the strategic goal of improving data quality
...
Information Management
...
Information Component
...
A piece of data or information used within the organization to support various processes and decision-making.
...
Customer Data includes personal details, purchase history, and preferences.
...
Organisation
...
Title
...
The name or title of the organisation.
...
ABC Corporation
...
Organisation
...
Description
...
A detailed explanation of what the organisation entails.
...
A multinational company specializing in consumer electronics.
...
Organisation
...
Structure
...
The organizational structure of the company.
...
Hierarchical, Matrix, Flat
...
Organisation
...
Mission Statement
...
The mission of the organization.
...
To provide innovative technology solutions that improve lives.
...
Organisation
...
Vision Statement
...
The vision of the organization.
...
To be the global leader in consumer electronics.
...
Organisation
...
Values
...
The core values guiding the organization.
...
Innovation, Integrity, Customer Focus
...
Organisation
...
Strategic Goals
...
Long-term goals that align with the mission and vision.
...
Expand market share, Enhance product portfolio
...
Organisation
...
Stakeholders
...
Key stakeholders of the organization.
...
Customers, Employees, Shareholders
...
Organisation
...
Governance
...
The governance framework and policies.
...
Corporate Governance Policies, Board of Directors
...
Organisation
...
Legal Structure
...
The legal structure of the organization.
...
Publicly traded company
...
Organisation
...
Geographic Presence
...
Locations and geographic reach of the organization.
...
Offices in North America, Europe, Asia
...
Organisation
...
Size
...
The size of the organization in terms of employees, revenue, etc.
...
10,000 employees, $5 billion annual revenue
...
Organisation
...
Culture
...
The culture within the organization.
...
Collaborative, Innovative, Customer-centric
...
Organisation
...
History
...
The history and milestones of the organization.
...
Founded in 1990, IPO in 2000
...
Organisation
...
Strategic Initiatives
...
Key initiatives to drive strategic goals.
...
Digital Transformation, Sustainability Programs
...
Organisation
...
Child Organisation unit
...
A sub-division within the organization that falls under a broader parent organization unit, representing a specific area of operations.
...
Marketing Department
Business Architecture Domain Elements
Here are the Sub-Elements for each Business Architecture Domain added to a single table:
Domain
Elements
Sub-Element
Description
Example
Initiative
Program
Title
The name or title of the program.
Employee Wellness Program
Initiative
Program
Description
A detailed explanation of what the program entails.
Initiatives to improve employee health and well-being.
Initiative
Program
Purpose
The intended purpose or function of the program within the organization.
To enhance employee satisfaction and productivity.
Initiative
Program
Owner
The individual or team responsible for the program.
HR Department
Initiative
Program
Organizational Unit
The organizational unit(s) to which the program is linked.
Human Resources
Initiative
Program
Goals
Specific objectives of the program.
Reduce employee turnover by 10%
Initiative
Program
Resources
Resources allocated for the program implementation.
Budget, personnel, wellness tools
Initiative
Program
Timeline
The timeline for achieving the program goals.
2024-2025
Initiative
Program
Performance Indicators
Metrics used to measure the success of the program.
Employee satisfaction score, retention rate
Initiative
Program
Dependencies
Other programs, initiatives, or processes that the program depends on.
Training programs, health benefits
Initiative
Program
Related Programs
Programs that are related or linked to this program.
Leadership Development Program
Initiative
Program
Risks
Potential risks associated with the program and its implementation.
Low participation, budget constraints
Initiative
Program
Improvement Opportunities
Areas where the program can be enhanced or improved.
Increased communication, more diverse wellness activities
Initiative
Program
Strategic Alignment
How the program aligns with the organization's strategic goals and objectives.
Supports the strategic goal of improving employee well-being
Initiative
Program
Parent Initiative
The parent initiative to which this program belongs.
Employee Engagement Initiative
Initiative
Program
Child Projects
Projects that are part of this program.
Health Screening Project, Fitness Program Project
Initiative
Project
Title
The name or title of the project.
CRM Implementation Project
Initiative
Project
Description
A detailed explanation of what the project entails.
Deploying a new CRM system to improve customer relationship management.
Initiative
Project
Purpose
The intended purpose or function of the project within the program.
To enhance customer interaction and streamline processes.
Initiative
Project
Owner
The individual or team responsible for the project.
IT Department
Initiative
Project
Organizational Unit
The organizational unit(s) to which the project is linked.
Sales and Marketing
Initiative
Project
Goals
Specific objectives of the project.
Implement CRM system by Q4 2024
Initiative
Project
Resources
Resources allocated for the project implementation.
Budget, technology, personnel
Initiative
Project
Timeline
The timeline for completing the project.
Jan 2024 - Dec 2024
Initiative
Project
Performance Indicators
Metrics used to measure the success of the project.
System uptime, user adoption rate
Initiative
Project
Dependencies
Other projects, initiatives, or processes that the project depends on.
Existing IT infrastructure, training programs
Initiative
Project
Related Projects
Projects that are related or linked to this project.
Marketing Automation Project
Initiative
Project
Risks
Potential risks associated with the project and its implementation.
Delays in implementation, budget overruns
Initiative
Project
Improvement Opportunities
Areas where the project can be enhanced or improved.
Additional training, stakeholder engagement
Initiative
Project
Strategic Alignment
How the project aligns with the organization's strategic goals and objectives.
Supports the strategic goal of enhancing customer relationship management
Initiative
Project
Parent Program
The parent program to which this project belongs.
Customer Relationship Management Program
Initiative
Project
Child Projects
Projects that are part of this project (if applicable).
Data Migration Project, User Training Project
Value Stream
Value Stream Stage
Title
The name or title of the value stream stage.
Order Processing
Value Stream
Value Stream Stage
Description
A detailed explanation of what the value stream stage entails.
Processing customer orders including verification and fulfillment.
Value Stream
Value Stream Stage
Purpose
The intended purpose or function of the value stream stage within the value stream.
To ensure accurate and efficient order processing.
Value Stream
Value Stream Stage
Owner
The individual or team responsible for the value stream stage.
Operations Department
Value Stream
Value Stream Stage
Organizational Unit
The organizational unit(s) to which the value stream stage is linked.
Supply Chain Management
Value Stream
Value Stream Stage
Inputs
The resources, information, or materials required for the value stream stage.
Customer orders, inventory data
Value Stream
Value Stream Stage
Outputs
The deliverables or results produced by the value stream stage.
Processed orders, shipping labels
Value Stream
Value Stream Stage
Performance Indicators
Metrics used to measure the effectiveness and efficiency of the value stream stage.
Order processing time, accuracy rate
Value Stream
Value Stream Stage
Dependencies
Other value stream stages, processes, or systems that the value stream stage depends on.
Inventory management system, order management system
Value Stream
Value Stream Stage
Risks
Potential risks associated with the value stream stage and its operations.
Delays in processing, errors in order fulfilment
Value Stream
Value Stream Stage
Improvement Opportunities
Areas where the value stream stage can be enhanced or improved.
Automation, improved training
Value Stream
Value Stream Stage
Strategic Alignment
How the value stream stage aligns with the organization's strategic goals and objectives.
Supports the strategic goal of efficient order fulfilment
Value Stream
Value Stream Stage
Enabling Capability
The capability that enables this value stream stage.
Inventory Management Capability
Organisation
Organisation Unit
Title
The name or title of the organizational unit.
Sales Department
Organisation
Organisation Unit
Description
A detailed explanation of what the organizational unit entails.
Manages all sales activities and customer relationships.
Organisation
Organisation Unit
Purpose
The intended purpose or function of the organizational unit within the organization.
To drive revenue growth through effective sales strategies.
Organisation
Organisation Unit
Owner
The individual or team responsible for the organizational unit.
Sales Director
Organisation
Organisation Unit
Parent Unit
The parent organizational unit to which this unit reports.
Marketing Division
Organisation
Organisation Unit
Child Units
Sub-units that report to this organizational unit.
Regional Sales Teams, Sales Support
Organisation
Organisation Unit
Roles
Specific roles within the organizational unit.
Sales Manager, Sales Representative
Organisation
Organisation Unit
Processes
Key processes carried out by the organizational unit.
Lead generation, sales reporting
Organisation
Organisation Unit
Performance Indicators
Metrics used to measure the effectiveness and efficiency of the organizational unit.
Sales targets, customer acquisition rate
Organisation
Organisation Unit
Dependencies
Other units, processes, or systems that the organizational unit depends on.
Marketing department, CRM system
Organisation
Organisation Unit
Related Units
Organizational units that are related or linked to this unit.
Customer Service, Marketing
Organisation
Organisation Unit
Risks
Potential risks associated with the organizational unit and its operations.
Sales shortfalls, high turnover
Organisation
Organisation Unit
Improvement Opportunities
Enhanced training, better incentives
Organisation
Organisation |
Strategic Alignment
How the organizational unit aligns with the organization's strategic goals and objectives.
Supports the strategic goal of revenue growth
Capability
Process
Title
The name or title of the process.
Lead Generation
Capability
Process
Description
A detailed explanation of what the process entails.
Identifying and acquiring potential customers.
Capability
Process
Purpose
The intended purpose or function of the process within the capability.
To generate new business opportunities.
Capability
Process
Owner
The individual or team responsible for the process.
Marketing Department
Capability
Process
Steps
Specific steps involved in the process.
Identify target audience, outreach, follow-up
Capability
Process
Inputs
The resources, information, or materials required for the process.
Customer data, marketing materials
Capability
Process
Outputs
The deliverables or results produced by the process.
Qualified leads, contact lists
Capability
Process
Performance Indicators
Metrics used to measure the effectiveness and efficiency of the process.
Number of leads generated, conversion rate
Capability
Process
Dependencies
Other processes, capabilities, or systems that the process depends on.
CRM system, email marketing tool
Capability
Process
Related Processes
Processes that are related or linked to this process.
Lead Nurturing, Sales Follow-up
Capability
Process
Risks
Potential risks associated with the process and its operations.
Low response rates, data inaccuracies
Capability
Process
Improvement Opportunities
Areas where the process can be enhanced or improved.
Better targeting, automated outreach
Capability
Process
Strategic Alignment
How the process aligns with the organization's strategic goals and objectives.
Supports the strategic goal of increasing customer acquisition
Capability
Process
Enables Capability
The capability that this process enables.
Sales Capability
Performance
KPIs
Title
The name or title of the KPI.
Customer Satisfaction Score
Performance
KPIs
Description
A detailed explanation of what the KPI entails.
Measure of customer satisfaction based on survey results.
Performance
KPIs
Purpose
The intended purpose or function of the KPI within the performance measurement framework.
To gauge customer satisfaction and identify areas for improvement.
Performance
KPIs
Owner
The individual or team responsible for the KPI.
Customer Service Department
Performance
KPIs
Measurement Method
How the KPI is measured.
Customer surveys, feedback forms
Performance
KPIs
Targets
Specific targets or benchmarks for the KPI.
Achieve a satisfaction score of 8/10
Performance
KPIs
Frequency
How often the KPI is measured and reported.
Quarterly
Performance
KPIs
Data Source
The source of data for the KPI measurement.
Customer feedback system
Performance
KPIs
Related KPIs
KPIs that are related or linked to this KPI.
Net Promoter Score, Customer Retention Rate
Performance
KPIs
Dependencies
Other KPIs, processes, or systems that the KPI depends on.
Customer support performance, product quality
Performance
KPIs
Risks
Potential risks associated with the KPI measurement and its interpretation.
Low response rates, biased feedback
Performance
KPIs
Improvement Opportunities
Areas where the KPI measurement can be enhanced or improved.
Improved survey design, better data collection methods
Performance
KPIs
Strategic Alignment
How the KPI aligns with the organization's strategic goals and objectives.
Supports the strategic goal of enhancing customer satisfaction
Strategy
Business Objectives
Title
The name or title of the business objective.
Increase Market Share
Strategy
Business Objectives
Description
A detailed explanation of what the business objective entails.
Strategies and actions aimed at increasing the company’s market presence and customer base.
Strategy
Business Objectives
Purpose
The intended purpose or function of the business objective.
To achieve a higher market penetration and boost sales.
Strategy
Business Objectives
Owner
The individual or team responsible for the business objective.
Marketing Department
Strategy
Business Objectives
Organizational Unit
The organizational unit(s) to which the business objective is aligned.
Sales and Marketing
Strategy
Business Objectives
Metrics
The measurable indicators used to assess the success of the objective.
Market Share Percentage, Sales Growth Rate
Strategy
Business Objectives
Timeline
The timeframe within which the business objective should be achieved.
Q1 2024 - Q4 2024
Strategy
Business Objectives
Stakeholders
The stakeholders involved or affected by the business objective.
Customers, Sales Team, Investors
Strategy
Functions
Title
The name or title of the function.
Customer Support
Capability
Functions
Description
A detailed explanation of what the function involves.
Providing assistance and support to customers regarding products and services.
Capability
Functions
Purpose
The intended purpose or function of the activity.
To ensure customer satisfaction and resolve issues.
Capability
Functions
Owner
The individual or team responsible for the function.
Customer Service Department
Capability
Functions
Organizational Unit
The organizational unit(s) where the function resides.
Customer Relations
Capability
Functions
Inputs
The inputs required to perform the function.
Customer Queries, Support Tickets
Capability
Functions
Outputs
The outputs or deliverables produced by the function.
Resolved Issues, Customer Feedback Reports
Capability
Functions
Processes
The processes involved in the function.
Issue Resolution Process, Feedback Collection Process
Information
Information Components
Title
The name or title of the information component.
Customer Data
Information
Information Components
Description
A detailed explanation of the information component.
Information related to customers including personal details, purchase history, and preferences.
Information
Information Components
Purpose
The intended use or function of the information component.
To personalize customer interactions and improve service quality.
Information
Information Components
Owner
The individual or team responsible for managing the information.
Data Management Team
Information
Information Components
Organizational Unit
The organizational unit(s) using the information component.
Sales and Marketing, Customer Service
Information
Information Components
Data Sources
The sources from which the information is collected.
CRM System, Online Forms
Information
Information Components
Data Quality
The quality measures and standards for the information component.
Accuracy, Completeness, Consistency
Information
Information Components
Security
The security measures applied to protect the information.
Encryption, Access Controls
Product
Product Features
Title
The name or title of the product feature.
Mobile Payment
Product
Product Features
Description
A detailed explanation of what the product feature entails.
Allowing customers to make payments using their mobile devices.
Product
Product Features
Purpose
The intended purpose or benefit of the product feature.
To provide convenience and enhance user experience.
Product
Product Features
Owner
The individual or team responsible for the product feature.
Product Development Team
Product
Product Features
Organizational Unit
unit |
Technology, Finance
Product
Product Features
User Stories
The user stories or use cases related to the product feature.
As a customer, I want to pay using my smartphone so that I can avoid carrying cash.
Product
Product Features
Technical Specifications
The technical details and requirements of the product feature.
Compatibility with major mobile platforms, Secure Payment Gateway Integration
Product
Product Features
Release Plan
The plan for releasing the product feature.
Beta Release in Q3 2024, Full Release in Q4 2024
Product
Service Elements
Title
The name or title of the service element.
24/7 Customer Support
Product
Service Elements
Description
A detailed explanation of what the service element entails.
Round-the-clock support services available to customers via multiple channels.
Product
Service Elements
Purpose
The intended purpose or benefit of the service element.
To provide continuous support and enhance customer satisfaction.
Product
Service Elements
Owner
The individual or team responsible for the service element.
Customer Service Department
Product
Service Elements
Organizational Unit
The organizational unit(s) involved in the service element.
Customer Relations, IT Support
Product
Service Elements
Service Level Agreements
The SLAs associated with the service element.
Response Time within 30 minutes, Resolution Time within 24 hours
Product
Service Elements
Channels
The channels through which the service is provided.
Phone, Email, Live Chat
Product
Service Elements
Customer Feedback
The methods for collecting and analyzing customer feedback.
Customer Satisfaction Surveys, Feedback Forms
Capability
Capability Components
Title
The name or title of the capability component.
Data Analytics
Capability
Capability Components
Description
A detailed explanation of what the capability component involves.
Tools and processes for analyzing data to extract insights.
Capability
Capability Components
Purpose
The intended purpose or benefit of the capability component.
To support data-driven decision making.
Capability
Capability Components
Owner
The individual or team responsible for the capability component.
Data Science Team
Capability
Capability Components
Organizational Unit
The organizational unit(s) utilizing the capability component.
Business Intelligence, Marketing
Capability
Capability Components
Technologies
The technologies and tools used for the capability component.
Data Warehouses, Analytics Platforms
Capability
Capability Components
Processes
The processes involved in the capability component.
Data Collection, Data Processing, Data Visualization
Capability
Capability Components
Skills
The skills and competencies required for the capability component.
Data Analysis, Statistical Modeling, Machine Learning
Stakeholder
Stakeholder Requirements
Title
The name or title of the stakeholder requirement.
User Authentication
Stakeholder
Stakeholder Requirements
Description
A detailed explanation of the stakeholder requirement.
Requirement for secure and reliable authentication mechanisms for users.
Stakeholder
Stakeholder Requirements
Purpose
The intended purpose or benefit of the stakeholder requirement.
To ensure security and protect user data.
Stakeholder
Stakeholder Requirements
Owner
The individual or team responsible for fulfilling the requirement.
Security Team
Stakeholder
Stakeholder Requirements
Organizational Unit
The organizational unit(s) impacted by the requirement.
IT, User Experience
Stakeholder
Stakeholder Requirements
Acceptance Criteria
The criteria for accepting the stakeholder requirement.
Successful login without security breaches, Multi-Factor Authentication enabled
Stakeholder
Stakeholder Requirements
Dependencies
The dependencies related to the stakeholder requirement.
Integration with existing security infrastructure, User Training
Stakeholder
Stakeholder Requirements
Regulatory Compliance
The regulatory requirements associated with the stakeholder requirement.