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Introduction
Orthogramic Chat is an intelligent assistant for navigating and utilising the vast amounts of business architecture data your organisation may add to Orthogramic. Chat is designed to help you efficiently access, synthesise, and leverage information, empowering you to make informed decisions and drive continuous improvement in your organisationOrthogramic’s Chat feature provides users with a powerful, intuitive interface to interact with the system and gain insights based on the organization's business architecture. This feature is designed to help users query the system in real-time, enabling faster decision-making and access to critical data without needing to navigate through the platform manually.
A key aspect of Chat is its ability to streamline interactions by guiding users toward refining their queries, as explained in the Chat refinement section. This feature ensures that users not only receive precise answers but also have the opportunity to enhance the quality and relevance of responses by utilizing refinement prompts during the conversation.
For practical examples of how users can leverage Chat for various business architecture needs, see the detailed scenarios in the Chat example section, where specific use cases demonstrate the value of querying the system for architectural insights, recommendations, and process guidance.
The Chat functionality is designed to be adaptive, learning from user behavior and previous interactions to improve the relevance of future suggestions and data retrievals. By combining real-time query capabilities with interactive refinements, users can effectively navigate the complexities of business architecture while being supported with contextual prompts and examples.
Using chat
Chat home page
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Managing Change Initiatives Using Insights: Users can ask questions about managing change initiatives effectively using insights provided by Orthogramic.
Identifying Key Metrics for Change Implementation Progress: Users can inquire about the important metrics to track and measure the progress of change implementation.
Identifying Risks in Risk Management Policies: Users can seek information on the risks identified within their organisation's risk management policies.
Supporting Continuous Improvement: Users can ask if and how Orthogramic can support continuous improvement efforts within their organisation.
User
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See: User types
type assistance
Chat will tailor responses based on your Orthogramic user type. For example, a Chief Operating Officer (COO) will be assisted to focus on operational alignment, efficiency, and strategic execution. In their case, Orthogramic will offer clear insights on how business architecture improvements can streamline operations and enhance cross-functional coordination. See: User types
Refinement assistance
Timeframe refinement helps focus on relevant periods (past, present, future) for comparison or trend analysis.
Organization and role provide a more structured view of queries related to specific teams or responsibilities.
Domain narrows the query to relevant business areas.
Attachment allows adding supporting documentation for deeper insights.
Organisation unit selection
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Optionally specify one or two more timeframes for which you need information, enabling the retrieval of data that is relevant to a particular period or periods.
Domain selection
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Optionallychoose the one or more business architecture domain domains that your query relates to and get domain-specific insights.
Shorten chat answer
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Optionally choose to receive a condensed version of the chat responses, providing you with quick and concise answers to your questions.
Outputs
Example output types
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Context Retention: May have limitations in retaining the context of long or intricate conversations, leading to potential misunderstandings or incomplete responses.
Errors
Inability to understand questions
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Out-of-scope queries: No response will be made to questions outside the general subject of business architecture or the approved documents added by users.
Data unavailability: Errors may occur if the requested data is not available within the system or has not been uploaded.
Incorrect information: Occasionally, the chat may generate incorrect or outdated information, requiring users to verify critical details independently.
Complex query handling: The chat may struggle to understand and respond to highly complex or nuanced queries that require deep contextual understanding.
Response delays: During high-demand periods, users might experience delays in response time, affecting the immediacy of assistance.
Context retention: The chat may have limitations in retaining the context of long or intricate conversations, leading to potential misunderstandings or incomplete responses.
Formatting issues: The chat may sometimes provide outputs with formatting errors, making the information harder to read or interpret.
Language and terminology misunderstanding: If users use uncommon terminology or non-standard language, the chat might misinterpret the query or provide irrelevant answers.
System errors: Technical issues such as server downtime, software bugs, or connectivity problems can prevent the chat from functioning properly.
Security restrictions: Queries involving sensitive or restricted information may not be processed due to security and privacy policies in place.
Unsupported file types: Errors may occur if users attempt to upload or reference unsupported file types that the system cannot process.
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