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Relationship of Domain, Attributes, Elements and Sub-ElementsTo understand the Relationship of Domain, Attributes, Elements and Sub-Elements, see: https://orthogramic.atlassian.net/wiki/spaces/OUG/pages/55246856/Business+Architecture+Domain+Attributes+Elements#The-relationships-between-Business-Architecture-Domains%2C-Attributes%2C-Elements-and-Sub-Elements |
Capability attributes
Domain | Attribute | Description | Example |
Capability | Title | The name or title of the capability. | Customer Relationship Management |
Capability | Description | A detailed explanation of what the capability entails. | Managing interactions with current and potential customers. |
Capability | Purpose | The intended purpose or function of the capability within the organization. | To streamline and enhance customer interactions. |
Capability | Owner | The individual or team responsible for the capability. | Customer Service Department |
Capability | Organizational Unit | The organizational unit(s) to which the capability is linked. | Sales and Marketing Department |
Capability | Inputs | The resources, information, or materials required for the capability to function. | Customer data, sales leads, marketing materials |
Capability | Outputs | The deliverables or results produced by the capability. | Customer satisfaction reports, sales reports |
Capability | Processes | The set of processes that define how the capability operates. | Lead management, customer support |
Capability | Performance Indicators | Metrics used to measure the effectiveness and efficiency of the capability. | Customer satisfaction score, sales conversion rate |
Capability | Dependencies | Other capabilities, processes, or systems that the capability depends on. | Marketing automation system, CRM software |
Capability | Related Capabilities | Capabilities that are related or linked to this capability. | Sales Management, Customer Support |
Capability | Maturity Level | The current maturity level of the capability. | Level 3 - Defined |
Capability | Tools and Technologies | Tools and technologies used to support or enable the capability. | Salesforce CRM, Zendesk Support |
Capability | Compliance and Standards | Regulatory requirements and standards the capability must adhere to. | GDPR compliance, ISO 9001 standards |
Capability | Cost | The financial cost associated with implementing and maintaining the capability. | Annual budget of $200,000 |
Capability | Risks | Potential risks associated with the capability and its operations. | Data breaches, customer dissatisfaction |
Capability | Improvement Opportunities | Areas where the capability can be enhanced or improved. | Integration with social media platforms |
Capability | Strategic Alignment | How the capability aligns with the organization's strategic goals and objectives. | Supports the strategic goal of improving customer satisfaction |
Capability | Capability Component | A building block of organizational capabilities, representing specific skills, tools, or processes. | Data Analytics involves using tools and techniques to analyze data and extract insights. |
Capability | Function | A specific area of activity within an organization that performs a particular role or set of tasks. | Customer Support provides assistance to customers, resolves issues, and ensures satisfaction. |
Capability | Parent | A high-level capability that encompasses multiple sub-capabilities or child capabilities. It represents a broad area of business functionality. | Customer Management |
Capability | Child | A specific capability that falls under a broader parent capability. It represents a more granular aspect of business functionality. | Customer Onboarding |
Capability | Child Process | A detailed process that supports a child capability. It represents a specific sequence of actions or steps required to perform the capability. | Verify Customer Identity |
Capability Function Element and Sub-Elements
Element | Sub-Element | Description | Example |
Functions | Title | The name or title of the function. | Customer Support |
Functions | Description | A detailed explanation of what the function involves. | Providing assistance and support to customers regarding products and services. |
Functions | Purpose | The intended purpose or function of the activity. | To ensure customer satisfaction and resolve issues. |
Functions | Owner | The individual or team responsible for the function. | Customer Service Department |
Functions | Organizational Unit | The organizational unit(s) where the function resides. | Customer Relations |
Functions | Inputs | The inputs required to perform the function. | Customer Queries, Support Tickets |
Functions | Outputs | The outputs or deliverables produced by the function. | Resolved Issues, Customer Feedback Reports |
Functions | Processes | The processes involved in the function. | Issue Resolution Process, Feedback Collection Process |
Capability Components Element and Sub-Elements
Element | Sub-Element | Description | Example |
Capability Components | Title | The name or title of the capability component. | Data Analytics |
Capability Components | Description | A detailed explanation of what the capability component involves. | Tools and processes for analyzing data to extract insights. |
Capability Components | Purpose | The intended purpose or benefit of the capability component. | To support data-driven decision making. |
Capability Components | Owner | The individual or team responsible for the capability component. | Data Science Team |
Capability Components | Organizational Unit | The organizational unit(s) utilizing the capability component. | Business Intelligence, Marketing |
Capability Components | Technologies | The technologies and tools used for the capability component. | Data Warehouses, Analytics Platforms |
Capability Components | Processes | The processes involved in the capability component. | Data Collection, Data Processing, Data Visualization |
Capability Components | Skills | The skills and competencies required for the capability component. | Data Analysis, Statistical Modeling, Machine Learning |
Capability Process Element and Sub-Elements
Element | Sub-Element | Description | Example |
Capability Process | Title | The name or title of the process. | Lead Generation |
Capability Process | Description | A detailed explanation of what the process entails. | Identifying and acquiring potential customers. |
Capability Process | Purpose | The intended purpose or function of the process within the capability. | To generate new business opportunities. |
Capability Process | Owner | The individual or team responsible for the process. | Marketing Department |
Capability Process | Steps | Specific steps involved in the process. | Identify target audience, outreach, follow-up |
Capability Process | Inputs | The resources, information, or materials required for the process. | Customer data, marketing materials |
Capability Process | Outputs | The deliverables or results produced by the process. | Qualified leads, contact lists |
Capability Process | Performance Indicators | Metrics used to measure the effectiveness and efficiency of the process. | Number of leads generated, conversion rate |
Capability Process | Dependencies | Other processes, capabilities, or systems that the process depends on. | CRM system, email marketing tool |
Capability Process | Related Processes | Processes that are related or linked to this process. | Lead Nurturing, Sales Follow-up |
Capability Process | Risks | Potential risks associated with the process and its operations. | Low response rates, data inaccuracies |
Capability Process | Improvement Opportunities | Areas where the process can be enhanced or improved. | Better targeting, automated outreach |
Capability Process | Strategic Alignment | How the process aligns with the organization's strategic goals and objectives. | Supports the strategic goal of increasing customer acquisition |
Capability Process | Enables Capability | The capability that this process enables. | Sales Capability |
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